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GUYANA | Fly Jamaica sets up 24-hour call center for stranded passengers

  • Written by Wiredja Online News source: Demerara Waves
  • Published in Tourism
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Featured GUYANA | Fly Jamaica sets up 24-hour call center for stranded passengers
GEORGETOWN, January 9, 2018 - As Fly Jamaica Airways takes steps to acquire aircraft to clear up the backlog of passengers over the past couple of weeks, the carrier today agreed to establish a 24-hour call centre to respond to inquiries by hundreds of persons who have been stranded in recent weeks.

The decision was taken at today's meeting called by local airline regulators the Guyana Civil Aviation Authority (GCAA), to which the airline executives were summoned. It was called  “to express the Authority’s dissatisfaction with the prolonged delays and cancellations being experienced by passengers, and to be updated on solutions in addressing the matter.”

Hosted by GCAA Director General, Retired Lt. Col Egbert Field, the meeting saw Fly Jamaica committing to immediately operationalize a 24-hour Call Centre for passengers to get updates and other information regarding their bookings with the Airline.

The airline also committed to contact passengers and provide them with updates of their flight bookings.

"Passengers are asked to call the Airline on telephone numbers 222-0227 or 222-5556 to speak with a Customer Service Representative of Fly Jamaica,” the GCAA said.

The regulatory agency said they were informed by Fly Jamaica that the airline is expected to have its own Boeing 767 aircraft in operation as early as Thursday 11th January, “to relieve the backlog of passengers left stranded in Guyana and other destinations.”

Additionally, the GCAA said Fly Jamaica advised that it has arranged to lease a B757 aircraft from National Airlines to operate between Kingston, Jamaica and JFK in New York.

The GCAA said the Fly Jamaica officials informed that its fleet of aircraft which had to undergo unscheduled and mandatory scheduled maintenance checks, was one of the reasons for the delays and cancellations.

“During this period the operation which continued with the use of at least four charter services was intermittently disrupted by crew shortages in those companies. In addition, the adverse weather conditions in New York affected their scheduled flights with the aircraft that were leased to continue its operations in the absence of their regular fleet,” the GCAA said in its statement.

Representing Fly Jamaica at the meeting was Commercial Operations Manager Mr. Carl Bowen, and Director of Wings Aviation, Ms. Patricia Reece. Also in attendance were Director, Air Transport Management Mr. Saheed Sulaman;  Manager, Aviation Security, Mr. Abraham Dorris; Director (ag), Aviation Safety Regulations, Captain Christopher Kirkcaldy;  Air Transport Officer, Mr. Dinello Mahabir; and Public Communications Officer of the GCAA, Mr. Rashan Reid.

Last modified onTuesday, 09 January 2018 19:23
  • Countries: Guyana

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